In these Rental Terms and Conditions "The Organiser" shall mean Apartments Direct Limited, "The Consumer" shall mean the travel agent, tour operator, the party leader and all members of the rental party.

(a): This contract will only come into affect when The Organiser has received a signed copy from The Consumer, together with their deposit or balance payment, and The Organiser has issued written confirmation of it’s acceptance.

(b): The Organiser reserves the right to terminate this Contract if, in The Organiser's opinion, the behaviour or conduct of The Consumer prior to, or during their stay is likely to damage the rented property, or endanger the safety or well-being, or enjoyment of other clients, be they clients of The Organiser or otherwise. If The Organiser exercises his right to terminate this contract, The Consumer acknowledges, agrees and accepts that they will not be entitled to a refund of any monies paid to The Organiser, or any claim for compensation.

It shall be The Consumer’s responsibility to disclose in writing, prior to booking, to The Organiser any physical or mental condition of a member of his/her party which may be relevant. The Organiser reserves the right to decline to provide accommodation for a disabled person where, in The Organiser’s opinion, that accommodation would not be suitable to the special needs of a disabled person. No liability shall attach to The Organiser for the provision of unsuitable accommodation for a disabled person where no disclosure of the disability has been made.

We strongly advise that all members in your party have insurance cover in place before your holiday begins.

When you make your booking, whether by telephone, fax, e-mail, on-line, or by post, the total cost of the booking becomes payable at that time. However, if you are unable to pay the total cost of your booking all at once, you may avail of the following payment plan.

1) If your booking is made more than three calendar months before your arrival date, you can pay a minimum of 50% of the total cost of your booking and the balance no later than three calendar months before your arrival date.

2) If your booking is made within three calendar months of your arrival date, you must pay 100% of the total cost of your booking at the time of making your booking.

If your booking coincides with any special event, such as, local festivals, Christmas, New Years Eve, etc. we may request that you pay the total cost of the booking at the time of making your booking.

All bookings must be secured by credit card. Bookings not secured by credit card are not guaranteed. In the event of The Consumer cancelling their booking, we reserve the right to have The Consumer's credit card debited with all cancellation charges. Cancellation charges paid by credit card are subject to a 5% administration charge.

Once you have made your booking, it is non-cancellable. If The Consumer wishes to cancel their booking, they must notify The Organiser in writing by registered post. In the event of The Consumer cancelling their booking, the following cancellation charges shall apply. 100% of the total cost of the booking is payable.

(a): The Consumer may transfer their booking, provided it is practicable and having first giving The Organiser written notice. The transferee must sign a Booking Form and comply with any requirements The Organiser applies to the booking.

(b): A Consumer who transfers their booking shall be jointly and severely liable with the transferee to The Organiser for the full payment of any balance due in respect of the booking and for a substitution fee of £25.00 per person substituted.

(a): If after acceptance of this contract by The Organiser, a Consumer wishes to alter a booking, The Organiser may do so at its discretion if practicable. Any such request for alteration must be in writing and must be accompanied by a non-refundable payment of £10.00 per person. If the alteration is impracticable the original booking arrangement shall apply.

(b): If after acceptance of this contract by The Organiser, a Consumer wishes to add additional persons to their party, The Organiser may do so, provided it is practicable. Any such changes must be in writing and must be accompanied with the relevant non-refundable additional payment per person per week added to the party. If this alteration is impracticable the original booking arrangement shall continue to apply.

If The Consumer has reason for a complaint they must try and resolve the matter directly with the property management. However, should the matter not be satisfactory resolved they must notify the property management in writing giving full details of their complaint, and then contact The Organiser immediately, thereby giving The Organiser reasonable opportunity to rectify matters. If after being notified by The Consumer of a complaint The Organiser can not resolve the matter satisfactory, The Consumer must, within 7 days of their return, notify The Organiser in writing giving full details of The Consumer’s complaint. Any complaints that have not being brought to The Organisers attention immediately, or received more than 7 days after The Consumer has returned, will not be valid or entertained.

Special requests e.g. ground floor, sea view, balcony, air-conditioning etc. cannot be guaranteed and do not form any part of the booking. The granting of such requests is the sole responsibility of the property management.

(a): The Organiser reserves the right in it's absolute discretion to alter, change, curtail or cancel a booking. In this event The Organiser shall be entitled to offer The Consumer a choice of similar or superior alternative accommodation if available. If similar or superior alternative accommodation is not available The Consumer shall be entitled to a refund of their money paid to The Organiser and The Consumer shall not be at liberty to maintain a claim for compensation or otherwise for any loss or costs incurred as a consequence of the said curtailment, alteration, change or cancellation.

(b): The term ‘force majeure’ means Acts of God. No liability is accepted by The Organiser where prevision and/or timely provision of the service is prevented by reason of war or the treat of war, natural and nuclear disasters, fire or adverse weather conditions, riot, civil strife, industrial dispute, strikes, closure or congestion of airports or ports, destruction or damage to accommodation, exercise of legislative or government action, municipal or military or other authority, insolvency or default of any service provider connected with the rental, fraud perpetrated against The Organiser or terrorist activity.

(c): If as a consequence of ‘force majeure, The Organiser is obliged to curtail, alter, extend or cancel a booking, The Consumer shall not be at liberty to maintain a claim for compensation or otherwise for any loss or costs incurred as a consequence of the said curtailment, alteration, extension or cancellation.

(a): The Consumer must check all documentation immediately it is furnished to them. If The Consumer considers any document is incorrect, or has a query regarding any document, The Consumer must notify The Organiser immediately.

(b): It is the sole responsibility of The Consumer to ensure that they are in possession of all necessary valid and effective travel documents, e.g. passport, visas, vaccinations, etc.

(c): The Consumer acknowledges that it is their sole responsibility to organise their own flights and any other travel arrangements to get them to and from the rented accommodation. Furthermore, they acknowledge and understand that it is very important that The Consumer does not book any flights or other travel arrangements before they have received confirmation of their booking from The Organiser and that no liability shall attach to The Organiser for the non-availability of flights or any other form of transport, or for any delay whatsoever which may cause The Consumer to arrive late or otherwise at the destination of the rented accommodation.

(d): The Consumer acknowledges that the accommodation booked is for the sole use for only those persons listed on the Booking Form, and that sub-letting, sharing or assignment is strictly prohibited and will entitle The Organiser to terminate this contract. If The Organiser exercises his right to terminate this contract, The Consumer will not be entitled to a refund of any monies paid to The Organiser, or any claim for compensation.

(e): The Consumer undertakes to behave themselves in a proper manner and not to cause any disturbance in or around the property which may cause offence or diminution of enjoyment of a holiday to other holidaymakers. The Consumer also undertakes to leave their accommodation in good clean condition and not to cause any damage or destruction to the property or it's contents. In the event that damage or destruction is caused to the property or it's contents by The Consumer, The Consumer agrees to pay to the property owner or management the full cost of repair or replacement of such damage or destruction before leaving. If full payment is not made prior to leaving, The Consumer will remain liable for the outstanding amount.

(f): The Consumer acknowledges and agrees that the behaviour of other holidaymakers (be they clients of The Organiser or otherwise) is a matter totally outside the control of The Organiser and that The Organiser is not liable for any disruption, inconvenience, disturbance or diminution of enjoyment of The Consumer’s holiday arising from the misbehaviour of other holidaymakers. In the event of a Consumer complaining to The Organiser of the behaviour of other holidaymakers, The Organiser will, if such complaint is justified, use reasonable endeavours by requesting the owner or management of the property to move the offending holidaymakers or alternatively to move The Consumer . The Organiser shall not be responsible for the action or lack of action taken by the owner or management on foot of such a request.

(g): The Consumer acknowledges that their booking is for accommodation only. It does not include the service or assistants of a holiday representative, insurance, flights or transfers to or from the rented accommodation and that these arrangements must be made by The Consumer. Facilities such as electricity, gas, telephone etc. are not automatically included in the price. There may also be a security deposit, facility payment, or similar fee required at check-in which are not included in the cost of your booking.

(h): Facilities listed may not necessarily be available throughout the year. From time to time some facilities may not be available due to repair, servicing, or time of year etc. The Organiser takes no responsibility whatsoever for facilities or amenities not being available whatever the reason may be.

(i): The Organiser accepts no liability for ratings given to individual properties. Ratings given on individual properties are local ratings which differ from country to country. A property with a three star rating in one country may only be rated as a two star in another country.