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Training Topic: Customer Service Skills

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- Links to Case-Studies and Articles

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- Recommended Reading

 

 


Links to Case-Studies and Articles

Title Description
CRM Overview Thanks to Businessballs 29/June/05
CRM Training: One size does not fit all 21/June/05
Learning to support cross-selling 15/May/05

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Lists and Discussion Groups

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Recommended Reading

Title Description
   
 "The Big Book of Customer Service Training Games" A useful source of ideas and tools

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