Training Topic: Customer Service Skills   Web www.trainingprogateway.com - Links to Case-Studies and Articles - Lists and Discussion Groups - Recommended Reading     Links to Case-Studies and Articles Title Description CRM Overview Thanks to Businessballs 29/June/05 CRM Training: One size does not fit all 21/June/05 Learning to support cross-selling 15/May/05 Back to Top     Lists and Discussion Groups Title Description     Back to Top     Recommended Reading Title Description      "The Big Book of Customer Service Training Games" A useful source of ideas and tools Back to Top

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